人机交互（human-computer interaction，HCI）是一门研究人类与计算机交互系统的设计、评估和实现相关现象的学科。人机交互在很大程度上是一个交叉领域，计算机科学、工效学、心理学、社会学、信息系统、信息资源管理学等学科从不同的视角共同致力于这一领域的理论和实践研究，它正逐渐成为一个具有庞大的研究队伍和广阔的研究前景的专业领域。本书遵循着“基本理论—研究方法—应用实践—研究趋势”的框架，基本理论模块按照人、计算机、交互三要素分别介绍人机交互的相关理论基础及最新研究进展；研究方法围绕着如何实施一项人机交互研究项目着重介绍了常见的人机交互用户研究方法并开展实例分析；应用实践聚焦于人机交互的核心概念可用性，全面阐述了可用性的概念、测试流程以及工业标准；研究趋势展望了人机交互未来的研究走向及可能面临的挑战。

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南京大学信息管理学院教授。2000年于武汉大学获得理学学士，2004年于武汉大学获得管理学硕士，2007年于南京大学获得管理学博士。长期从事信息资源管理、人机交互、信息行为、用户认知和情感分析等相关领域的教学和研究，

第1 章 人机交互概述 ··················································································· 1 1.1 人机交互的起源 ··············································································· 1 1.2 人机交互的发展 ··············································································· 2 1.2.1 人机交互的历史阶段 ··················································································· 2 1.2.2 人机交互发展的重要人物和事件 ···································································· 4 延伸阅读：诺曼和设计心理学 ·································································· 10 1.2.3 人机交互的诞生 ······················································································· 11 1.2.4 人机交互的发展浪潮 ················································································· 12 1.3 人机交互研究内容 ··········································································· 14 1.3.1 ACM SIGCHI 报告 ···················································································· 14 1.3.2 人机交互的相关学科支撑 ··········································································· 16 1.3.3 信息学科视野下的人机交互研究 ·································································· 18 延伸阅读：知识的形状—Mundaneum ······················································ 18 1.4 人机交互的研究原则 ········································································ 24 思考与实践 ··························································································· 25 参考文献 ······························································································ 25 第2 章 人的信息加工和认知系统 ·································································· 27 2.1 人类信息加工处理过程 ····································································· 27 2.2 人的视觉感知 ················································································· 29 2.2.1 人的眼睛构造 ·························································································· 29 2.2.2 视觉信息加工模式 ···················································································· 30 2.2.3 视觉感知偏差 ·························································································· 35 2.3 人的记忆系统 ················································································· 38 2.3.1 感觉记忆 ································································································ 38 2.3.2 短时记忆 ································································································ 39 2.3.3 长时记忆 ································································································ 40 2.3.4 记忆与设计 ····························································································· 42 2.4 注意 ····························································································· 43 2.5 心智模型和概念模型 ········································································ 45 2.5.1 心智模型 ································································································ 45 2.5.2 概念模型 ································································································ 46 思考与实践 ··························································································· 47 参考文献 ······························································································ 48 第3 章 情感交互 ························································································ 49 3.1 情感基本理论 ················································································· 49 3.1.1 情感相关术语 ·························································································· 49 3.1.2 情感结构 ································································································ 50 3.1.3 情感测量方法 ·························································································· 53 3.2 情感界面和用户体验 ········································································ 58 3.2.1 表情符号 ································································································ 58 3.2.2 友好用户界面 ·························································································· 59 3.2.3 劝导技术 ································································································ 61 3.2.4 拟人技术 ································································································ 64 3.3 情感模型 ······················································································· 65 3.3.1 情感设计模型 ·························································································· 65 3.3.2 情感计算模型 ·························································································· 67 思考与实践 ··························································································· 69 参考文献 ······························································································ 69 第4 章 人机交互模型 ·················································································· 72 4.1 菲茨定律 ·············································