《酒店情景英语（第二版）》分为五大部分共23个单元，每部分由各自部门的主要工作流程组成，每个部分自成完整的学习内容。每一工作流程为1个学习单元，每一个单元设定2-4个典型工作情景，围绕每个工作情景，设置3-4个不同的学习任务。每一个单元还包含1篇拓展阅读，2-3个情景对话及词汇表和详细的注释，还配有句型操练、角色扮演、情景对话、口头翻译等口头练习、常用句型和附加专业词汇等。

Part I The Front OfficeUnit 1 General EnquiriesUnit 2 Taking a BookingUnit 3 Meeting a GuestUnit 4 Receiving a GuestUnit 5 Payment and Checking outUnit 6 Welcoming to the BusinessCenterUnit 7 Giving Directions in aHotelPart II Food and BeverageDepartmentUnit 8 Booking a TableUnit 9 Serving DrinksUnit 10 Seating a GuestUnit 11 Taking OrdersUnit 12 Serving DishesPart III Housekeeping DepartmentUnit 13 Guiding a Guest to HisRoomUnit 14 Chamber ServiceUnit 15 Laundry Service Part I The Front OfficeUnit 1 General EnquiriesUnit 2 Taking a BookingUnit 3 Meeting a GuestUnit 4 Receiving a GuestUnit 5 Payment and Checking outUnit 6 Welcoming to the BusinessCenterUnit 7 Giving Directions in aHotelPart II Food and BeverageDepartmentUnit 8 Booking a TableUnit 9 Serving DrinksUnit 10 Seating a GuestUnit 11 Taking OrdersUnit 12 Serving DishesPart III Housekeeping DepartmentUnit 13 Guiding a Guest to HisRoomUnit 14 Chamber ServiceUnit 15 Laundry ServiceUnit 16 Wake-up ServiceUnit 17 Special ServicesPart IV Health and RecreationDepartmentUnit 18 At the Fitness CenterUnit 19 At the Beauty SalonUnit 20 At the Bathing CenterUnit 21 At the Night ClubPart V Hotel ManagementUnit 22 Settling ComplaintsUnit 23 Dealing with Problems参考文献

Part Ⅰ The Front Office
  Unit 1 General Enquiries
  Unit 2 Taking a Booking
  Unit 3 Meeting a Guest
  Unit 4 Receiving a Guest
  Unit 5 Payment and Checking out
  Unit 6 Welcoming to the Business Center
  Unit 7 Giving Directions in a Hotel
Part Ⅱ Food and Beverage Department
  Unit 8 Booking a Table
  Unit 9 Serving Drinks
  Unit 10 Seating a Guest
  Unit 11 Taking Orders
  Unit 12 Serving Dishes
Part Ⅲ Housekeeping Department
  Unit 13 Guiding a Guest to His Room
  Unit 14 Chamber Service
  Unit 15 Laundry Service
  Unit 16 Wake-up Service
  Unit 17 Special Services
Part Ⅳ Health and Recreation Department
  Unit 18 At the Fitness Center
  Unit 19 At the Beauty Salon
  Unit 20 At the Bathing Center
  Unit 21 At the Night Club
Part Ⅴ Hotel Management
  Unit 22 Settling Complaints
  Unit 23 Dealing with Problems
参考文献